CHOLLO TERMS & CONDITIONS

Effective Date: 25/06/2026

Welcome to Chollo ("we", "our", "us"). By accessing or using www.chollo.co.za, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. General

Chollo is an online retail marketplace offering selected products for sale through our website.

These Terms & Conditions govern your use of our website and all purchases made through it.

By using this website, you confirm that you are at least 18 years old or have the consent of a parent or legal guardian.

2. Products

We make every effort to ensure that product descriptions, specifications, images and pricing are accurate.

Colours and product appearance may vary slightly depending on your screen or device.

Availability is subject to stock levels and may change without notice.

We reserve the right to discontinue products or modify product information at any time.

3. Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable.

Although every effort is made to ensure pricing accuracy, Chollo reserves the right to correct pricing errors.

Should an incorrect price be displayed, we may cancel the order and refund any payment received.

4. Orders

Submitting an order does not constitute acceptance.

Orders are only accepted once payment has been successfully received and confirmation has been sent.

Chollo reserves the right to decline or cancel any order where fraud, pricing errors or stock shortages are suspected.

5. Payment

Payments are securely processed through approved payment gateways.

Chollo does not store customers' payment card information.

Accepted payment methods will be displayed during checkout.

6. Delivery

Delivery times are estimates and may vary depending on supplier availability and courier services.

Delivery costs are displayed during checkout.

Risk in the goods passes to the customer upon delivery.

Customers are responsible for ensuring that delivery information is accurate.

7. Returns & Refunds

Returns are governed by the Consumer Protection Act.

Customers may return eligible products within the stated return period, provided they meet our Returns Policy requirements.

Products must be returned in their original condition unless defective.

Refunds will be processed using the original payment method once the returned goods have been inspected and approved.

Certain products may not qualify for return for hygiene, safety or legal reasons.

8. Warranty

Where applicable, manufacturer warranties will apply.

Chollo will assist customers with warranty claims where reasonably possible.

Normal wear and tear, misuse, accidental damage or unauthorised modifications are not covered.

9. User Accounts

Customers are responsible for maintaining the confidentiality of their account details.

You agree not to share your login credentials.

Chollo is not liable for unauthorised access resulting from your failure to protect your account.

10. Intellectual Property

All website content including logos, graphics, photographs, text, product layouts and branding remain the property of Chollo or its licensors.

No content may be copied, reproduced or distributed without prior written permission.

11. Acceptable Use

You agree not to:

• Use the website unlawfully.
• Attempt to interfere with website security.
• Upload malicious software.
• Attempt to gain unauthorised access.
• Misrepresent your identity.
• Use automated systems to scrape website content without permission.

12. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy and applicable South African legislation, including POPIA.

We only collect information necessary to process orders and improve customer experience.

13. Limitation of Liability

To the fullest extent permitted by law, Chollo shall not be liable for:

• Indirect or consequential damages.
• Loss of profits.
• Business interruption.
• Delays caused by third-party suppliers or couriers.
• Technical interruptions outside our control.

Nothing in these Terms limits any rights afforded to consumers under South African law.

14. Promotions

Special offers, promotions and discount codes may be withdrawn or amended without prior notice.

Promotional offers cannot be exchanged for cash unless required by law.

15. Third-Party Links

Our website may contain links to third-party websites.

Chollo is not responsible for the content, security or privacy practices of external websites.

16. Changes to these Terms

Chollo reserves the right to amend these Terms & Conditions at any time.

Changes become effective once published on this website.

Continued use of the website constitutes acceptance of the updated Terms.

17. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

18. Contact Information

Chollo

Website: www.chollo.co.za

Email: iswcape@gmail.com

WhatsApp:

+27 83 635 9876

+27 60 808 0762

By using this website, you acknowledge that you have read, understood and agree to these Terms & Conditions.